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FAQ - Packaging & Storage
 
Q1
:
How should I store E. Excel products?
A1
:
Store powdered health beverages in a clean, dry place at room temperature. Store liquid products in the refrigerator.
Q2
:
Do E. Excel products contain preservatives?
A2
:
All E. Excel products are preservative-free.
Q3
:
How do I know if a product is spoilt?
A3
:
Open the product’s packaging. Below are some signs that a product has spoilt due to improper storage.
1. If a pack of E. Excel liquid product appears bloated with gas, this indicates that the product inside has fermented.
2. The liquid appears cloudy.
3. There is a change in taste.
4. The product emits a foul odor.
Q4
:
How do I know if the Whole Food Concentrates are spoilt?
A4
:
Whole Food Concentrates should not be consumed if mold is seen on them. Once the seal is open, tighten the bottle cap as the capsules may stick together due to humidity. If the seal has not been broken but capsules are found to adhere to one another, it is safe to consume them as quality remains unaffected.
Q5
:
Do clumps in a powder beverage product mean that the product is spoilt?
A5
:
No. Powder beverages are made from wholesome plant foods and rich in plant nutrients such as polysaccharides and phytochemicals. Clumps may form after concentrating plant nutrients. Such clumps are normal. They do not indicate product quality and will not affect nutrition value. The product can be consumed as long as its packaging is not damaged. Once opened, please consume the product immediately.
Q6
:
Why do certain products manufactured at different times taste different?
A6
:
Our products are made from wholesome plant foods and do not contain any chemicals or preservatives. Thus, taste may be affected by season, weather condition and other factors. The primary concern of E. Excel is the quality of its products. Consumers can rest assured that a slight change in taste has no bearing on product quality.
     
 
 
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