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FAQ - General FAQ
 
Q1
:
How is the new Elemente product range different from the current Elemente products?
A1
:
Elemente products contain basic elements so necessary for beautiful, healthy skin. The main ingredients are precious plants such as ginseng berry, cactus fruit and grape seed extract. These plants are excellent sources of antioxidants and phytochemicals and are extremely beneficial to skin health. The new Elemente product range features the fruit of E. Excel’s latest skincare research — Oxyginberry Complex. A revolutionary breakthrough in age-defying technology, the Oxyginberry Complex effectively defends the skin against free radical damage.
 
Q2
:
What is the Oxyginberry Complex?
A2
:
The Oxyginberry Complex is E. Excel International’s revolutionary breakthrough in age-defying technology. It is made from the extracts of precious ingredients: Ginseng Berry, Cactus Fruit, Cactus, Grape Seed, Rose and Seaweed. Countless hours have been devoted to the development and formulation of Oxyginberry Complex. Using state-of-the-art technology, the essence from each ingredient is individually extracted, and without destroying any of the nutrients, they are then thoroughly blended to the correct proportions. The mixture is then repeatedly concentrated to provide skin with the ultimate nourishment and skin-enhancing benefits. With that, the wondrous powers of Nature have been converted into a skincare miracle. Together, these ingredients, packed with powerful antioxidants, nutrients and trace minerals, work in synergy to reduce the threat of free radicals and the visible signs of aging while promoting skin renewal.
 
Q3
:
Why does the skin show signs of aging like wrinkles, fine lines and sagging?
A3
:
Cell metabolism slows down with age. Cell regeneration and repair abilities are also gradually lowered. For example, skin cell renewal slows down, and collagen production is reduced. Free radicals produced in the body during oxidation damage cells, in particular, cell DNA. Fine lines and wrinkles are visible signs of free radical damage.
 
Q4
:
Can I use the new Elemente products if I am pregnant?
A4
:
Most skincare products for external use will not affect pregnant ladies. However, E. Excel does not condone or advocate self-diagnosis or self-medication in any way. The correct way to protect the health of pregnant ladies and their unborn children is to seek the professional advice of a licensed gynecologist.
 
Q5
:
What are the different skin types?
A5
:
Choosing skincare products that are suitable for your skin is very important. First, you have to know your skin type. In general, the four basic skin types are: oily, dry, combination and sensitive. When the skin is oily, too much sebum is being produced and the skin appears shiny. Dry skin often flakes and feels tight. Combination skin is characterized by an oily T-zone (forehead, nose and chin) and dry cheeks. Sensitive skin generally requires special care as it is relatively thin and easily irritated, becoming red and blotchy. However, problems like freckles, dark spots, fine lines and wrinkles can affect all skin types. The skin is under the constant attack of environmental aggressors, including air pollution, UV rays and heavy metals. Free radicals produced in the body during oxidation are the main culprits of accelerated premature skin aging.
 
Q6
:
What skin types do the new Elemente products cater to?
A6
:
The new Elemente products cater to all skin types. They contain high concentrations of Oxyginberry Complex, which is effective in slowing down visible signs of aging and boosts the skin with a rich source of antioxidants to defend against free radical damage and environmental aggressors.
 
Q7
:
How long will the new Elemente products last once they are opened?
A7
:
Once opened, they should be stored at room temperature and kept away from direct sunlight. The validity period is three years from date of production.
 
Q8
:
How do I use the new Elemente products? Do I have to follow a certain routine?
A8
:
After cleansing your face, first use Oxyginberry Essence. Depending on your skin condition, this is followed by other new Elemente products. In addition, each product in the new Elemente range comes with detailed usage instructions for your reference.
 
Q9
:
Which new Elemente products are for day use and which are for night use?
A9
:
All products are suitable for day and night use except sunscreen products containing SPF, which are for day use.
 
Q10
:
Can men use the new Elemente products?
A10
:
All the new Elemente products are suitable for men, including some that are specially formulated for men.
 
Q11
:
I have sensitive skin. Can I use Elemente products?
A11
:
Any skincare product may cause a light or severe allergic reaction. Even if your skin is prone to allergies, it does not necessarily mean that you will be allergic to Elemente products. The new Elemente products use only extremely mild natural botanical essences as the main ingredients and are suitable for all skin types. For extremely sensitive skin, test first before using any product by applying a small amount of the product to the inner arm.
 
Q12
:
If I have allergic reactions to one of the new Elemente products, does it mean that I will be allergic to other new Elemente products?
A12
:
No.
 
Q13
:
How do I know if I am allergic to a product?
A13
:
You are allergic to a product if you develop symptoms like swelling and rashes immediately after using a product.
 
Q14
:
What should I do if I have an allergic reaction?
A14
:
Thoroughly cleanse the area showing an allergic reaction with a cleanser that will not cause an allergic reaction, such as your daily facial cleanser. If the allergic reaction does not subside, immediately consult a licensed dermatologist.
 
Q15
:
If I have an allergic reaction after doing a skin test, does it mean that the new Elemente products are unsuitable for me?
A15
:
Yes.
 
Q16
:
If I have allergic reactions after using the new Elemente products, does it mean that I will still have allergic reactions to them in the future?
A16
:
Factors such as climate, age and emotions may change the nature of the skin. However, it does not imply that products that have previously caused an allergic reaction will become suitable for use. Please do a skin test before using a product.
 
Q17
:
Can the new Elemente products effectively treat skin problems such as rosacea and eczema?
A17
:
The new Elemente products are skincare products for maintaining healthy, beautiful skin, and are not medications. E. Excel does not condone or advocate self-diagnosis or self-medication in any way. If you have any skin condition, it is important to consult the professional advice of a licensed dermatologist.
     
 
 
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